RETURN POLICY accepts changes within 7 days after you receive your order (Law 7/1996, of January 15, Retail Trade Planning). The customer is responsible for the shipping costs. Please fill in the Return Form and email it to

To be eligible for return:

  • The shoes must have not been used;
  •  They must keep all the tags;
  • The shoes must be returned in the original package with no damage.
  •  You must mail the shoes within 15 after you receive your order.


Send the package to:


Calle Ferran, 37
 08002 – Barcelona (ESPAÑA)


Include in the package a printed copy of the return form and a copy of the order you received from us (FALUA ESPADRILLES).

Once we receive the package, it will be examined by our Quality Control Department to check that the above requirements are met.

We will refund the shipping costs only in the case that we made an error in filling your order.




The refund will be made through the payment method you used in the purchase. will not refund the purchase price nor resend any merchandising until we have verified the reception and state of the packaging and accessories being returned. The amount refunded will be the original price that you paid in your purchase minus the transport costs. Once we have verified the returned product is in good condition, will refund the purchase price within 30 days.


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